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HPE Foundation Care

HPE Foundation Care Next Business Day Service - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
Product Description HPE Foundation Care Next Business Day Service - extended service agreement - 5 years - on-site
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
General
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Extended service agreement - parts and labor - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 5 years
New releases update - 5 years
Product info support - web knowledge base access - 5 years

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