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HPE Proactive Care

HPE Proactive Care 24x7 Service - Extended service agreement - parts and labor - 5 years - on-site - 24x7 - response time: 4 h
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
Product Description HPE Proactive Care 24x7 Service - extended service agreement - 5 years - on-site
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
General
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Details
Service & Support Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
Product info support - web knowledge base access - 5 years
New releases update - 5 years
Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday

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