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Lenovo ePac

Lenovo Depot + Accidental Damage Protection - Support opgradering - reservedele og arbejdskraft (for notebooks) - 4 år - levering og afhentning

Lenovo tilbyder en omfattende portefølje af værdiforøgende services, der understøtter dine Lenovo- aktiver i hele levetiden, lige fra anskaffelse til bortskaffelse. Vores serviceerfaring kan optimere produktivitet og brugertilfredshed ved at reducere nedetid, så du og dine IT-medarbejdere kan fokusere på de ting, der er vigtige for virksomheden.

  • Product no 989056881

    Model 5PS0E97199

    Brand
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    Weight kg

  • Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
Produktbeskrivelse Lenovo Depot + Accidental Damage Protection - support opgradering - 4 år - levering og afhentning
Type Support opgradering
Service inkluderet Reservedele og arbejdskraft
Placering Levering og afhentning
Totale kontraktperiode 4 år
Udstyrsklasse Notebooks
4 Year Depot/CCI and Accidental Damage Protection (ADP)

4 Year Depot/CCI

New devices have a mandatory warranty period of 12 months. After that, customers are required to bear the costs repair services of any damage or product replacement. This can be very expensive!

Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs. 

4 Year Depot/CCI

Lenovo™ Depot Warranty

Fact: our technicians are the best people to take care of any problem that your device might present. And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.

If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.

Why Lenovo™?

  • No one knows our products like we do. The best products deserve the best service.
  • Certified Lenovo technicians use original qualified parts for the highest quality repairs.
  • Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.

Why Extend Your Warranty?

  • Avoid unplanned expenses with maintenance and service. 
  • Increase the lifetime of your device, assuring the best possible technical service for it 
  • Guaranteed original spare parts anytime that your device needs repair. 
  • Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved. 

4 Year Depot/CCI
Lenovo™ Accidental Damage Protection
Pennies-A-Day Protection For Non-Warranted Damage.

Pennies-A-Day Protection For Non-Warranted Damage.

Protect Your PC From The Unexpected.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

With today’s highly mobile users, the unexpected is bound to happen, even to exceptionally engineered PCs. Lenovo’s mobile repair data indicates that a significant percentage of users will experience non-warranted damage within the first three years of the PC's life cycle. Accidental Damage Protection offers significant savings relative to uncovered repairs.

Protect your PC from damage not covered under warranty.

Accidental Damage Protection (ADP) saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on the machine type and repairs needed. ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair. Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.
4 Year Depot/CCI
Predictable Budgets
A single, upfront investment allows accurate prediction of yearly system repair costs.

Significant Savings
Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on machine and repair.

Quality Assurance
ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair.

Comprehensive Repairs
Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.

Did You Know?

Standard warranty terms and conditions don’t cover accidental damage. With Lenovo’s Accidental Damage Protection, your system is protected from the unexpected. Through our global network of depot repair centers, PCs are repaired by Lenovo™-Certified technicians using Lenovo™-Qualified parts. If it is not damaged beyond repair, the end users’ own PC is returned, and if repair is not possible, the entire system will be replaced at no additional charge2.

Why Accidental Damage Protection?

Benefits

Benefits

  • Based on a sample of Lenovo™ claims, Accidental Damage Protection can save, on average 28% versus the typical cost of repair, and 75%–80% for Tablets (ADP available on ThinkPad® Tablets only).
  • Typical replacement costs for commonly damaged components:
  • System Board up to $500 • Display $450
  • Disk Drive $300 • DVD Drive $200
  • Damaged tablet: $250 for minor repairs and up to $600 for replacement of multiple parts
  • IT Departments don’t have to purchase and manage spare inventory to fix damaged PCs.
  • Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.
  • Minimize downtime and maximize convenience with an upgrade to Expedited Depot Service.

Whats Typically Covered? [3]

Accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, including electrical surges and damage to the integrated LCD screen. If you have on-site warranty coverage, you may qualify for on-site ADP repairs4.

Examples
  • Your system accidentally slips off the table and the LCD screen cracks
  • An electrical surge causes significant damage to your PC’s hardware during a lightning storm
  • The coffee spills on the keyboard and the extent of damage is unknown

Whats Not Covered?

Cosmetic damage5, equipment loss or failures due to usage outside of normal operating conditions. Any data loss or interruption of business, intentional damage and misuse, removal or alteration of parts, accessories, theft, damage from fires, damage to peripherals or third-party products, even if sold by Lenovo™.

Examples
  • The outer case cracks but your system still operates effectively
  • You’ve left your PC behind on the subway
  • The system is used in the rain, and you lose an entire day of productivity because your PC no longer functions
  • The stylus or battery is misplaced
Other Warranty Upgrades
Onsite
Premier Support

Onsite

Parts and labor repair coverage, where labor is provided on-site at the  customer’s place of business or home. If Lenovo™ determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site, typically the next day1.

Premier Support

LenovoTM Premier Support connects your organization directly with Lenovo's advanced technicians, who will provide hardware and software support with unscripted trouble-shooting, end-to-end case and relationship management, and prioritized parts and labor response when required.

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Lenovo™ Accidental Damage Protection (ADP) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

1 If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or through a customer replaceable part, repair will be made on-site.

2 Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced. Tablet claim cap: limited to one claim per 12 months.

3 This service is available in the country or region in which you purchased your Accidental Damage Protection coverage, and is not transferable should the system travel to another country.

4 If you are entitled to on-site warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service Provider will repair or exchange your product at your location. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. If you purchase an on-site warranty with Accidental Damage Protection, on-site service level repairs will be limited to LCD and non-customer replaceable keyboards. If we cannot complete the repair at the first on-site visit, then the system will be shipped to Lenovo’s Service Center to complete the repair. on-site service may not be available in all regions.

5 Cosmetic damage, e.g.: scratches, dents, or cracks that do not affect the product’s functionality or structural integrity.
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RMA

Hvis du har købt en vare hos os, som mod forventning er defekt og du ønsker at reklamere over den, skal vi have den ind til vores tekniske afdeling for undersøgelse, før afhjælpning kan foretages. Vores reklamationsbehandlingstid er normalt 2-14 dage. Ved udgåede modeller tages forbehold for at producenten / vores leverandør, ikke kan overholde vores normale reklamationstid.

Er varen fejlbehæftet og overholder vores reklamations-bestemmelser, skal der oprettes en RMA-sag i vores RMA-system på https://dev.dcs.dk/en/profile/rma/.

Har du spørgsmål vedr. RMA oprettelse, bedes du sende en mail, direkte til vores RMA afdeling: [email protected]