Did you receive a package from us with visible or invisible shipping damage? On this page, you will find a brief overview of how to document your freight claim properly, so we have the opportunity to help you. Proper documentation is essential so we can further document your damage to the carrier.
If you have received a shipment from us with visible damages, please inform us soon as possible, and no later than 48 hours after receiving the shipment, on [email protected].
In the event of hidden damages, please inform us as soon as possible, and no later than 5 days after receiving the shipment, on logist[email protected].
Every freight claim must include the following: