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Dell Opgrader fra 3 År ProSupport til 5 År ProSupport Support opgradering 2år

Dell Opgrader fra 3 År ProSupport til 5 År ProSupport - Support opgradering - reservedele og arbejdskraft - 2 år (4./5. år) - on-site - 10x5 - responstid: NBD - NPOS - for Dell Canvas 27; Precision 3240, 3260, 3431, 3440, 3450, 3460, 3640, 3650, 3660

ProSupport er designet til at give hurtig proaktiv IT-support til virksomheder i alle størrelser. Dell ProSupport gør det nemt, fordi du får et team af teknikere, der altid er tilgængelige, giver dig en enkelt kilde til hardware- og softwareproblemer og reagerer hurtigt for at hjælpe med at maksimere brugernes oppetid. ProSupport har også SupportAssist-teknologi til proaktiv overvågning og registrering af problemer og automatisk oprettelse af sager til hurtigere løsning. Med Dell ProSupport kan dit IT-team fokusere på strategiske prioriteter, der bringer din virksomhed fremad, og ikke på tidskrævende daglig brugersupport.

  • Product no 1000663070

    Model FW3L3_3PS5PS

    Brand
    Go to brand's website

    Weight kg

  • Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
Produktbeskrivelse Dell Opgrader fra 3 År ProSupport til 5 År ProSupport - support opgradering - 2 år - 4./5. år - on-site
Type Support opgradering
Service inkluderet Reservedele og arbejdskraft
Placering On-site
Totale kontraktperiode 2 år
Understøttet periode 4. og 5. år
Svartid Næste forretningsdag
Servicen er åben 10 timer om dagen/ 5 dage om ugen
Pristype Near-Point-Of-Sale (NPOS)
Designet for Dell Canvas 27; Precision 3240 Compact, 3240 Compact BTX, 3260 Compact, 3431, 3440 Small Form Factor, 3440 XE Small Form Factor, 3450 Small Form Factor, 3450 XE Small Form Factor, 3460 Small Form Factor, 3640 Tower, 3640 XE Tower, 3650 Tower, 3660 Tower
General
Full Contract Period 2 years
Location On-site
Pricing Type Near-Point-Of-Sale (NPOS)
Response Time Next business day
Service Availability 10 hours a day / 5 days a week
Service Included Parts and labor
Support Period 4th and 5th year
Details
Service & Support Extended service agreement - parts and labor - 2 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday | Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday | Technical support -
Compatibility Information
Designed For Dell Canvas 27 | Dell Precision 3240 Compact, 3240 Compact BTX, 3260 Compact, 3431, 3440 Small Form Factor, 3440 XE Small Form Factor, 3450 Small Form Factor, 3450 XE Small Form Factor, 3460 Small Form Factor, 3640 Tower, 3640 XE Tower, 3650 Tower, 3

Deepen customer relationships with modern insights and proactive support with ProSupport for PCs.

ProSupport for PCs

ProSupport for PCs

Your customers need more than a basic warranty and expect world-class support, including 24x7 direct access to in-region IT experts and onsite service the next business day. Make sure they have ProSupport for PCs so you can proactively resolve issues before they develop on one PC or their entire Dell fleet. Plus, you will have complete fleet visibility to health, application experience and security scores on a single pane of glass. Supporting your customers remote workforce doesn’t have to be challenging.

For customers that are constantly on the move and require additional coverage check out ProSupport Plus for PCs.

What your customers expect from world-class support:
ProSupport

Technical support the way it works best for them (phone or chat)Phone 24x7
Hardware repair to reduce productivity downtimeOnsite NBD1
Direct access to in-region ProSupport experts for hardware and software2 issuesPriority Access
Command center monitoring for on-time parts and labor delivery✓



  TechDirect is your online portal to connect3 and manage your customers Dell fleet:

✓
  • Self-service case management and parts dispatch
✓
  • Quick analysis of health, application experience & security scores
✓
  • Proactive issue resolution with automated detection, case creation & support
✓
  • Utilization metrics uncover performance issues and trends
✓
To benefit from all the ProSupport features, SupportAssist must be deployed. Plus, the customer must authorize the partner to manage their fleet in TechDirect.
ProSupport Suite for PCs partner video1:06

ProSupport Suite for PCs partner video

video-021:10

SupportAssist Features Overview

video-012:50

Automated, Proactive Support

*Important Information

  • Onsite availability varies by country and service purchased. Onsite service after remote diagnosis.
  • Software support with collaborative 3rd party assistance.
  • SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans. See Dell.com/servicecontracts/global.

    • RESOURCES

    • Getting started with SupportAssist (PDF)
    • ProSupport Suite for PCs partner salescard
    • What is SupportAssist for business PCs?

    Getting Started with SupportAssistGetting Started with SupportAssist
    ProSupport Suite-for PCs Partner Sales CardProSupport Suite-for PCs Partner Sales Card
    What SupportAssist for business PCs?What SupportAssist for business PCs?

    RMA