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HPE Foundation Care 24x7 Service Support opgradering 5år 4 timer svartid
HPE Aruba Networking Foundational Care 5Y 4HR Onsite HW Only 9004 Gateway SVC. Antal licenser: 1 licens(er), Antal år: 5 År, Servicetid (timer x dage): 24x7
Specifications
Full specifications
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Funktioner
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Antal år
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5 År
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Antal licenser
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1 licens(er)
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Kapabilitet
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9004
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Servicetid (timer x dage)
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24x7
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Media
Aruba 5 Year Foundation Care 24x7 Hardware Only 9004 Gateway Service
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
For products covered by Foundation Care, HPE offers three distinct service levels:
- HPE Foundation Care NBD Service
- HPE Foundation Care 24x7 Service
- HPE Foundation Care CTR Service
Specifications
| TechnicalSpecifications | |
|---|---|
| Service Method | Hardware Onsite |
| Warranty Coverage | In Warranty |
| Service Level (Coverage) | 24x7 |
| Duration (Term) | 5 Years |
| Response Time | 4 Hours Hardware Response |
| Support Service Type | Foundation Care |
