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Produktbeskrivelse
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Lenovo Onsite + Premier Support - support opgradering - 4 år - on-site
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Type
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Support opgradering
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Service inkluderet
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Reservedele og arbejdskraft
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Placering
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On-site
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Totale kontraktperiode
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4 år
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Svartid
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Næste forretningsdag
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Designet for
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ThinkSmart Core for Logitech; ThinkSmart Hub 11H0, 11H2; ThinkSmart Hub 500 10V5 (til Microsoft Teams), 10V6 (til Microsoft Teams)
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Lenovo Onsite Premier Support Support opgradering 4år
Lenovo Onsite + Premier Support - Support opgradering - reservedele og arbejdskraft - 4 år - on-site - responstid: NBD - for ThinkSmart Core for Logitech; ThinkSmart Hub 11H0, 11H2; ThinkSmart Hub 500 10V5, 10V6
Varenummer:
996014169
Model:
5WS0Y57695
Brand:
Specifications
Full specifications
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General
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Full Contract Period
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4 years
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Location
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On-site
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Response Time
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Next business day
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Service Included
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Parts and labor
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Details
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Service & Support
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Extended service agreement - parts and labor - 4 years - on-site - response time: NBD | Technical support - phone consulting - 4 years
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Compatibility Information
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Designed For
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Lenovo ThinkSmart Core for Logitech | Lenovo ThinkSmart Hub 11H0, 11H2 | Lenovo ThinkSmart Hub 500 10V5 (for Microsoft Teams), 10V6 (for Microsoft Teams)
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Media
4 Year Premier Support with Onsite
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
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Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
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Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced technical support available 24 x 7 x 365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support1
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting
VIP Treatment
- No waiting in-line
- Next-business-day onsite labor 2
- Parts prioritization 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
Interested in advanced level technical support for your Lenovo ThinkVision monitors?
We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.
Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.
And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
That's the Premier Difference.
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Please note that not all services and features are available in all countries. Hours may vary around the world. Please contact your local sales representative for more details and confirmation of local availability.
1 Not included:
- ERP Software applications
- Some software is not supported (ask your representative for a listing of supported software)
- Non-warranty spare parts and service
2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
3 Not available in all countries.
4 Various levels available. Select criteria apply. Contact your local sales representative for more details.
5 Premier Support Technicians will handle each case from end to end. Technical Account managers are available to assist with case management at the discretion of the Premier Support engineer.
6 Software and hardware assistance is limited to the ThinkVision monitor entitled to Premier Support service
7 Lenovo Advanced Exchange provides a replacement next business day. You must return the defective monitor within 30 days. Next business day may not be available in some areas. See Lenovo Services Agreement for detailed information