Lenovo Onsite Upgrade - support opgradering - 4 år - on-site |
Support opgradering |
Reservedele og arbejdskraft |
On-site |
4 år (fra udstyrets oprindelig købsdato) |
System med 3 års garanti på stedet |
ThinkStation P300 30AG, 30AH, 30AJ, 30AK; P310 30AS, 30AT, 30AU, 30AV; P320 30BG, 30BH, 30BJ, 30BK, 30BR, 30BS, 30C1, 30C2, 30C3; P330 30C5, 30C6, 30C7, 30C8, 30C9, 30CA, 30CE, 30CF, 30CG; P330 Gen 2 30CY, 30D1; P340 30DU; P348 30EQ, 30ER; P350 30E3, 30E4, 30E5, 30E6, 30EF, 30EJ; P360 30FA |
General
|
System with 3 years on-site warranty |
4 years (from original purchase date of the equipment) |
On-site |
Parts and labor |
Details
|
Extended service agreement - parts and labor - 4 years - on-site |
Compatibility Information
|
Lenovo ThinkStation P300 30AG, 30AH, 30AJ, 30AK | Lenovo ThinkStation P310 30AS, 30AT, 30AU, 30AV | Lenovo ThinkStation P320 30BG, 30BH, 30BJ, 30BK, 30BR, 30BS, 30C1, 30C2, 30C3 | Lenovo ThinkStation P330 30C5, 30C6, 30C7, 30C8, 30C9, 30CA, 30CE, 30C |
4 Year Lenovo™ Onsite Support (Add-On)
This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.
Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
- Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
- At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
- Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
- Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
- Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
- Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
Se Lenovo seneste FAQ - løser 90 % af typiske problemer
http://www.lenovo.com/dk/da/
Teknisk support: 89 88 15 36
E-mail:
[email protected]
Teknisk support angående Think-produkter: 70105150
Følgende kan kontaktes for service til Lenovo Think-produkter:
Mayday it-service: Tlf. 70232525
Infocare: Tlf. 70124400
Service Gruppen: Tlf. 46570333
Lenovo Helpdesk: . 70105150
RMA
For håndtering og oprettelse af Lenovo garanti.
Kontakt Medion på telefon 89 88 15 36 eller på e-mail
[email protected]
DOA: 14 dage fra sidste salgs dato.
I tilfælde af DOA kontakt Medion support eller send en e-mail til:
[email protected]
For håndtering og oprettelse af Think-produkt Garanti.
Kontakt Helpdisk på Telefon: 89 88 15 36
Alternativt benyt reklamationsportalen: http://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html
DOA: 6 fra sidste salgs dato.
Hvis sagen godkendes som DOA, modtages der et gyldigt DOA nr. samt DOA dokument. Hvis der ikke bliver udleveret et DOA dokument er sagen ikke godkendt.