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Lenovo Premier Support Onsite NBD Support opgradering 4år
Lenovo Premier Support with Onsite NBD - Support opgradering - reservedele og arbejdskraft (for notebooks) - 4 år (fra udstyrets oprindelig købsdato) - on-site - responstid: NBD - for ThinkPad L13 Yoga Gen 3; L13 Yoga Gen 4; L14 Gen 3; L15 Gen 4; T14 Gen 4; T14s Gen 3
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Product no 994646084
Model 5WS0T36185
Brand
Go to brand's websiteWeight 0.99 kg
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Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
| Produktbeskrivelse | Lenovo Premier Support with Onsite NBD - support opgradering - 4 år - on-site |
| Type | Support opgradering |
| Service inkluderet | Reservedele og arbejdskraft |
| Placering | On-site |
| Totale kontraktperiode | 4 år (fra udstyrets oprindelig købsdato) |
| Svartid | Næste forretningsdag |
| Udstyrsklasse | Notebooks |
| Tildækkdede konfigurationer | System med 3 års depot- eller bær med ind-garanti |
| Designet for | ThinkPad L13 Gen 2; L13 Gen 3; L13 Yoga Gen 2; L13 Yoga Gen 3; L13 Yoga Gen 4; L14 Gen 1; L14 Gen 2; L14 Gen 3; L15 Gen 1; L15 Gen 2; L15 Gen 3; L15 Gen 4; T14 Gen 1; T14 Gen 2; T14 Gen 3; T14 Gen 4; T14s Gen 1; T14s Gen 2; T14s Gen 3; T15 Gen 2; T16 Gen 1; T49X; X12 Detachable; X13 Gen 1; X13 Gen 2 |
| General | |
|---|---|
| Covered Configurations | System with 3 years depot or carry-in warranty |
| Full Contract Period | 4 years (from original purchase date of the equipment) |
| Location | On-site |
| Response Time | Next business day |
| Service Included | Parts and labor |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD | Technical support - phone consulting - 4 years |
| Compatibility Information | |
| Designed For | Lenovo ThinkPad A275 20KC, 20KD | Lenovo ThinkPad A285 20MW, 20MX | Lenovo ThinkPad A475 20KL, 20KM | Lenovo ThinkPad A485 20MU, 20MV | Lenovo ThinkPad L13 Gen 2 20VJ, 21AB, 21AC | Lenovo ThinkPad L13 Gen 3 21B9 | Lenovo ThinkPad L13 Yoga Gen 2 20VL, |
4 Year Premier Support with Onsite
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
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Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
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Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced technical support available 24 x 7 x 365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support1
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting
VIP Treatment
- No waiting in-line
- Next-business-day onsite labor 2
- Parts prioritization 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
Interested in advanced level technical support for your Lenovo ThinkVision monitors?
We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.
Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.
And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
That's the Premier Difference.
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Please note that not all services and features are available in all countries. Hours may vary around the world. Please contact your local sales representative for more details and confirmation of local availability.
1 Not included:
- ERP Software applications
- Some software is not supported (ask your representative for a listing of supported software)
- Non-warranty spare parts and service
2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
3 Not available in all countries.
4 Various levels available. Select criteria apply. Contact your local sales representative for more details.
5 Premier Support Technicians will handle each case from end to end. Technical Account managers are available to assist with case management at the discretion of the Premier Support engineer.
6 Software and hardware assistance is limited to the ThinkVision monitor entitled to Premier Support service
7 Lenovo Advanced Exchange provides a replacement next business day. You must return the defective monitor within 30 days. Next business day may not be available in some areas. See Lenovo Services Agreement for detailed information