HPE Foundation Care Service (HPE Foundation Care) består af omfattende hardware- og softwareservices, der har til formål at øge tilgængeligheden af din IT-infrastruktur. HPE's tekniske ressourcer arbejder sammen med dit IT-team for at hjælpe dig med at løse hardware- og softwareproblemer med HPE og udvalgte tredjepartsprodukter. For hardwareprodukter, der er dækket af HPE Foundation Care, omfatter tjenesten fjerndiagnose og -support samt hardwarereparation på stedet, hvis det er nødvendigt for at løse et problem.
Product no 995587404
Model HK8P7E
Brand Hewlett Packard Ente
Weight 0.99 kg
| Produktbeskrivelse | HPE Foundation Care Next Business Day Exchange Service - support opgradering - 3 år - forsendelse |
| Type | Support opgradering |
| Service inkluderet | Ombytning |
| Placering | Forsendelse |
| Totale kontraktperiode | 3 år |
| Svartid | Næste forretningsdag |
| Servicen er åben | 9 timer om dagen / 5 dage om ugen |
| Udstyrsklasse | Komplikerede netværksenheder |
| Designet for | P/N: JL693A, JL693A#ABA, JL693A#ABB, JL693A#AKJ, JL693AR |
| General | |
|---|---|
| Full Contract Period | 3 years |
| Location | Shipment |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Service Included | Replacement |
| Details | |
| Service & Support | Extended service agreement - replacement - 3 years - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday | Technical support - remote diagnosis - 3 years | Technical support - phone consulting - 3 years - availability: 24 hour |
| Compatibility Information | |
| Designed For | P/N: JL693A, JL693A#ABA, JL693A#ABB, JL693A#AKJ, JL693AR |

| TechnicalSpecifications | |
|---|---|
| Service Method | Hardware Exchange |
| Warranty Coverage | In Warranty |
| Service Level (Coverage) | Standard Business Hours and Days |
| Duration (Term) | 3 Years |
| Response Time | Next Business Day Hardware Response |
| Support Service Type | Foundation Care |